Yes, mobile viewing is fully accessible on all iOS and Android devices. Simply follow the same steps you would on a PC/Mac to view your webcast.

• Confirm that sound is enabled on your computer.

  • Check that your system volume is not muted

  • Check that the volume on the viewer is turned up

  • If you have external speakers, check the following -

    • The speakers are plugged into an outlet

    • The speakers are plugged into your computer

    • The speakers are turned on and the volume knob is turned up

  • If you have built-in speakers, check the following -

    • The speaker are not muted via a mute key on your keyboard

• Try closing the viewer tab, returning to your online account and launching the viewer again.

• Test audio from other flash videos from another site, e.g. www.youtube.com

• If you are still having issues hearing the webcast, please contact your System Administrator for additional help.

• Try refreshing your viewer by pressing the 'F5' key on your keyboard (Windows) or by pressing the 'Command' and 'R' key on your keyboard (Mac).

• Additionally the viewer can be closed and relaunched by clicking on "Launch Viewer" again from your customer account, or by following the link in your email. 

If you still have questions, you can contact support by phone at 877-602-9877

If you are viewing this from the website:

• Click on your account name above, you will be redirected to your account.
• If you are not logged in, click on the 'Sign In or Register' link above to sign in.
• Your course will be located under the My List tab.
• Click on the 'Certificate' button and navigate to 'Download Certificate', you will have the option to download or email your certificate.
• You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate. 

If you are viewing this from the webcast viewer:

• Once the program has finished, click on the 'Certificate' tab
• You will have the option to download or email your certificate.
• You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.